Explain the importance of service to the hospitality and tourism industries. Use an example to support your answer.


Your response should be at least 200 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.

No wiki, dictionary.com & cite all work

Silva, K., & Howard, D. (2006). The Hospitality & Tourism Business. Hospitality & Tourism (p.  7): McGraw-Hill.